I would give this dealership -5 stars. Do not buy a car here or do any service here. It has been a terrible experience the whole time. From buying the truck to warranty work. When I bought the truck I was told all the guarantee was a clean detailed truck and all the warranties should be purchased in case there was something wrong with the truck. The truck was not detailed and had weeds growing in the bed. I had to bring it back to be detailed at a later date. The service manager said they would do a good will repair because of a failure to do a warranty on the infotainment screen that caused the cameras to be delayed and would contact me when the parts came in. Over a month later nothing from the dealership. Then they wouldn’t answer the phone and it took days to find out what was going on. They took my truck and had it for 3 weeks! No updates unless I called over and over to find out what was going on. Then they broke something on my bumper that needed replacing. When I went to pick up the truck I had to wait for the service manager and the general manager was sitting in the lounge watching tv while I waited for my truck. It had been out of commission for months and the manager is watching tv like he’s at home. Then it went back for a faulty bed camera showing a blue screen. They have the truck for a week and again no updates unless I called. They said there was nothing wrong and to pick up the next day in the afternoon because they were going to wash it. Went the next day and not only was the truck not washed, the bed camera was showing a blue screen. I will never go back to this dealership. In fact the experience was so bad I’ll never buy a Ford again. Don’t go here unless you want to waste your time. Again I’d give -5 stars if possible.

Great and Professinal Service in every way!! The whole team made everything go well and always highly recommended!!

Great customer service with personal touch. Reliable service and product for the type of business I'm in

Great customer service! Vehicle (F150 Lightning) in and out same day. Fixed our leaking tire. Mahalo, Iwa Malepeai!

Great customer service. Awsome sales reps in the service department. Helped me on all my recall for my 2026 Ford F150.

Great work, good communication, trusted employees always going he extra mile to serve and save you money

Super convenient location, and they really go out of their way to get you in when you need it.

AI voicemail doesn’t provide any feedback to know your message is delivered. Appointments take too long and you get no feedback on when the work will be completed

Joshua & Ken we’re very friendly & professional! We love our 2026 Ford Maverick Lariat!

Love working with Al Davis. We bought 3 mustangs and an escape from him in the past. Alberto Hernandez is very patient and very thorough. Great team work!

I am beyond happy with how my experience went at Windward Ford of Hawaii. I went there to test drive a car and decided to buy. As a first time car buyer, they made the process very smooth and easy. They took their time working with me and explaining each step of the process. I truly appreciate their patience. I was a happy and satisfied customer!! So glad I went with them!

It takes over a week to get an appointment. They no longer offer the pick-up and delivery service, nor do they clean and vacuum the cars afterwards.

Service did not do work as described on invoice for 10000 mile check. Have verified that my tire pressure had not changed at all from the time I brought it in until it left. My tires were a couple pounds below the required minimums and the service shop did not fill the air or rotate the tires as it was described for the 10,000 mile check. I could tell because my front left tire was at 31 lb per square inch when I brought it in and it was still the same after the service so that tire never got rotated.

Awesome customer service! The process of buying went smoothly and I didn't feel pressured to make a purchase. Shout out to Josh N-W for all the help!