I am beyond happy with how my experience went at Windward Ford of Hawaii. I went there to test drive a car and decided to buy. As a first time car buyer, they made the process very smooth and easy. They took their time working with me and explaining each step of the process. I truly appreciate their patience. I was a happy and satisfied customer!! So glad I went with them!

It takes over a week to get an appointment. They no longer offer the pick-up and delivery service, nor do they clean and vacuum the cars afterwards.

Service did not do work as described on invoice for 10000 mile check. Have verified that my tire pressure had not changed at all from the time I brought it in until it left. My tires were a couple pounds below the required minimums and the service shop did not fill the air or rotate the tires as it was described for the 10,000 mile check. I could tell because my front left tire was at 31 lb per square inch when I brought it in and it was still the same after the service so that tire never got rotated.

Awesome customer service! The process of buying went smoothly and I didn't feel pressured to make a purchase. Shout out to Josh N-W for all the help!

Made an appointment with the Service Department to check an unusual sound when the truck made a slow turn from a parked position. It took 14 hour for them to tell me they could not duplicate the sound. I now take my truck to a third party for routine maintenance.

Guy Mello and the entire Windward Ford team were absolutely incredible! Guy was extremely knowledgeable, helpful, and professional. The entire process was seamless from start to finish, and everyone made us feel so comfortable and taken care of. Truly an exceptional experience! Highly recommend Guy and the amazing team at Windward Ford!

Smooth fast deal. Great sales team! Highly recommend.

Very courteous, professional and friendly staff, who helped me and explained everything to me that was going to be checked.

Great service!

Great car buying experience. Al Davis was easy going, friendly, no pressure, and super helpful.

Absolutely the worst experience I have ever with any dealership in my life. It is a fleet vehicle and was told only person who handles fleet is Justin Uchida. His lack of follow up and communication skills is apalling. When I made the appt I requested they order a new key fob so all the work could be done on the same appointment which was 3.5 weeks out (they confirmed that was enough lead time to get the fob in stock). I show up for the appt and there's no fob (another service person mentions its likely that my fob was sold to someone else even though my fleet company paid for it in advance). So for appointment #1 - was told they need to keep my car overnight. In reality they kept my car for 3 days.... for a simple oil change and Ford recall. Service dept phone goes unanswered and you cannot leave a voicemail. Without service answering their phone to find out on when I could pick up my car, I resorted to calling sales dept who answers in 1 ring. Then I had to really beg the sales person into walk 2 min to service dept to find out what's going on with my car. Sales person refused and then I started begging! Explaining that the dealership has had my car for 3 days, it's Friday and I need my car, especially because a hurricane was coming and I didn't feel safe without transportation. He puts me on hold, then comes back and says it will be ready soon but service told they only had my car for 1 day! Why the lies??? I finally get my car late Friday afternoon (3 days after dropping it off). Unfortunately I had to go back second time to have new key fob programmed - had it not already been paid for - I would have gone to a different Ford dealership. At appt # 2, told Justin, I will voluntarily leave my car overnight to give you more than enough time to program fob and cut key. He said it would be ready by 1pm next day. I called dealership to confirm it be ready as I needed to uber there - again the service dept would not answer phone so I called main number and asked receptionist to talk to Justin, after long hold, was told she spoke with him and he said, key was cut and he's in middle of programming fob so it would be ready by the time I get there. Take $65 uber ride and arriving 45 min later to find out the fob was still not programmed and Justin was not event at the dealership. Told he will be back soon.....I am kept waiting nearly 3 hours and it's almost closing time for service dept (another service person said he had to pick up a car from impound lot and since he's the only Fleet person - they cannot help me). He finally shows up back at dealership just before closing. He looks surprised to see me and I have to remind him to program my fob. He says give me a few more minutes, then they close the service window so I knock on the door and told him he cannot go home until he finishes. He finally gets one of the mechanics to program it = which takes only a couple of minutes. The mechanic says, he was about to go home and I was luckly he could do it before he left. Justin stood there watching him program Fob and never once apologized or even acknowledged that he wasted 3 hours of my time. Again - why lie saying he was programming it 3 hrs earlier and it turns out, he didnt know how to program it himself. Again the worst customer service experience of my life!

Liking an online purchase and having the right salesperson Windward Ford Kaleo. Comfortable and nice to talk to in purchasing

Lousey phone and online appointment system, never returns messages. Terrible Customer Service communication. Does not provide updates on service progress.

We live in Ewa Beach, but the trip over to the windward side was well worth it. Besides having the best prices on the type of SUV we were looking for, the folks at Windward Ford seemed genuine…unlike the sharks you meet at these big dealerships closer to home. If you want a good no-hassle deal, strongly recommend you check them out.

Very friendly as well as professional - a pleasure to do business with windward Ford!