Customer Testimonials
I would give this dealership -5 stars. Do not buy a car here or do any service here. It has been a terrible experience the whole time. From buying the truck to warranty work. When I bought the truck I was told all the guarantee was a clean detailed truck and all the warranties should be purchased in case there was something wrong with the truck. The truck was not detailed and had weeds growing in the bed. I had to bring it back to be detailed at a later date.
The service manager said they would do a good ... Read More DealerRater - Nov 13, 2026
Great and Professinal Service in every way!! The whole team made everything go well and always highly recommended!!
Great customer service with personal touch. Reliable service and product for the type of business I'm in
Great customer service! Vehicle (F150 Lightning) in and out same day. Fixed our leaking tire. Mahalo, Iwa Malepeai!
Great customer service. Awsome sales reps in the service department. Helped me on all my recall for my 2026 Ford F150.
Great work, good communication, trusted employees always going he extra mile to serve and save you money
Super convenient location, and they really go out of their way to get you in when you need it.
AI voicemail doesn’t provide any feedback to know your message is delivered. Appointments take too long and you get no feedback on when the work will be completed
Joshua & Ken we’re very friendly & professional! We love our 2026 Ford Maverick Lariat!
Love working with Al Davis. We bought 3 mustangs and an escape from him in the past. Alberto Hernandez is very patient and very thorough. Great team work!
Service department doesn’t return calls with their AI bot. Can’t schedule services
I am beyond happy with how my experience went at Windward Ford of Hawaii. I went there to test drive a car and decided to buy. As a first time car buyer, they made the process very smooth and easy. They took their time working with me and explaining each step of the process. I truly appreciate their patience. I was a happy and satisfied customer!! So glad I went with them!
It takes over a week to get an appointment. They no longer offer the pick-up and delivery service, nor do they clean and vacuum the cars afterwards.
Service did not do work as described on invoice for 10000 mile check. Have verified that my tire pressure had not changed at all from the time I brought it in until it left. My tires were a couple pounds below the required minimums and the service shop did not fill the air or rotate the tires as it was described for the 10,000 mile check. I could tell because my front left tire was at 31 lb per square inch when I brought it in and it was still the same after the service so that tire never got rotated.
Awesome customer service! The process of buying went smoothly and I didn't feel pressured to make a purchase. Shout out to Josh N-W for all the help!
Made an appointment with the Service Department to check an unusual sound when the truck made a slow turn from a parked position. It took 14 hour for them to tell me they could not duplicate the sound. I now take my truck to a third party for routine maintenance.
Guy Mello and the entire Windward Ford team were absolutely incredible! Guy was extremely knowledgeable, helpful, and professional. The entire process was seamless from start to finish, and everyone made us feel so comfortable and taken care of. Truly an exceptional experience! Highly recommend Guy and the amazing team at Windward Ford!
Smooth fast deal. Great sales team! Highly recommend.
Very courteous, professional and friendly staff, who helped me and explained everything to me that was going to be checked.
Great service!
Worst service experience I’ve ever had. 1.5 months before even looking at my truck, still under warranty. One month before even doing intake on the truck! Not one call from windward ford about my vehicle during this time. Absurd is an understatement.
Great car buying experience. Al Davis was easy going, friendly, no pressure, and super helpful.
Absolutely the worst experience I have ever with any dealership in my life.
It is a fleet vehicle and was told only person who handles fleet is Justin Uchida. His lack of follow up and communication skills is apalling. When I made the appt I requested they order a new key fob so all the work could be done on the same appointment which was 3.5 weeks out (they confirmed that was enough lead time to get the fob in stock). I show up for the appt and there's no fob (another service person mentions its likely that my fob ... Read More DealerRater - Oct 8, 2026
Liking an online purchase and having the right salesperson Windward Ford Kaleo. Comfortable and nice to talk to in purchasing
Lousey phone and online appointment system, never returns messages. Terrible Customer Service communication. Does not provide updates on service progress.
We live in Ewa Beach, but the trip over to the windward side was well worth it. Besides having the best prices on the type of SUV we were looking for, the folks at Windward Ford seemed genuine…unlike the sharks you meet at these big dealerships closer to home. If you want a good no-hassle deal, strongly recommend you check them out.
DO NOT TAKE YOUR CAR HERE.
If I could give them zero stars I would.
Aug 25 2025: Took my car in because my washer fluid was leaking. They kept my car for the day, said it was actually the pump that was leaking. I paid for the part, and got my car back the next day - still nothing fixed. Major inconvenience to not have my car for 2 days and I have multiple back and forth to get my car back.
A week later I bring my car in again to swap out the pump. Dropped it in first thing in ... Read More Google - Oct 4, 2026
Very friendly as well as professional - a pleasure to do business with windward Ford!
Thank you for ken kaleo and Andrew great service period
Great experience with Windward Ford! Everyone was helpful, respectful, and professional without being pushy. They answered all of my questions clearly and provided everything I needed with complete transparency. I felt heard throughout the entire process, and they respected what I was looking for instead of trying to steer me toward something I didn’t want. I ultimately got exactly what I wanted, and the whole experience was smooth and stress-free. I highly recommend Windward Ford to anyone looking for a straightforward and honest car-buying experience!
Customer service was friendly. Drop off was fast and easy. Communication was clear. Car was ready before I thought it would be. Pick up was smooth and quick. Overall very satisfied with the service center!
Great experience with Windward Ford! Everyone was helpful, respectful, and professional without being pushy. They answered all of my questions clearly and provided everything I needed with complete transparency. I felt heard throughout the entire process, and they respected what I was looking for instead of trying to steer me toward something I didn’t want. I ultimately got exactly what I wanted, and the whole experience was smooth and stress-free. I highly recommend Windward Ford to anyone looking for a straightforward and honest car-buying experience!
Efficient Straight forward Great experience
Professional yet easy to work with
Terrible communication. Upfront promises and quotes did not come through. I called multiple times to find out pick up times and/or updates. I got called back an hour before they close with an update that they did some work. They had the van for 2 days now going on three. Got a call the next morning of the cost that would have totaled over $6,000. I did not give approval. Changed the brake light and did a tune up that cost over $3,000 but was quoted $2,100 but rebates and a discount of the part from 1,300 to 900 that would bring the price down ... Read More DealerRater - Sep 21, 2026
The service department needs to be investigated for insurance fraud. Let me know if anyone has had major issues with them trying to get insurance to pay for unneeded repairs.
NOTE: Did not rate Mark Sherlock because I had no interaction with him. Great experience overall working with Melvin Mulligan and Alberto Hernandez. Standing by for repair of rear bumper as agreed to.
Worst Ford dealership on Oahu. Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else!
Took my F150 in regarding engine light on. Diagnostics revealed the issue but couldn't finish repairs until part was shipped in. Service manager and staff very attentive when describing the issue and helpful in explaining what was wrong and what should be done, very accommodating in scheduling the followup repair.
Thank you so much for all the great work every time I bring my car in always keep it professional and proficient. 10/10 would recommend.
Very good service
I have had nothing but problems since I bought this car at the dealership. I was promised a door panel because the one in my used vehicle is damaged pretty bad and I still have not received it. I was also sold the car with no working back seatbelts and I have taken it in at least five times to get the seatbelts fixed and there’s still one that is not working, but they give me the runaround and won’t return my calls even when they told me that they would fix it. I have now had the ... Read More DealerRater - Sep 5, 2026
Very professional, quick and delivered my car home, which is I never heard about. But was amazing.
There should be an option for 0 stars. Nothing but lies and deceit and on top of that rude customer service. I don't know how these people even sell cars and are in business because the way they talk to their customers is absurd. Lies and deceit whatever, but don't yell at your customers when that tone of voice was never presented to you in the first place. Please don't buy a car here, they don't deserve you're money. If you want a Ford go to Honolulu Ford dealership. Thanks no thanks Trevor. And what a ... Read More Google - Aug 31, 2026
This time I sold back a lightly used car that we had purchased from them 18 months earlier and the process was straightforward. Thanks to Trevor for staying in touch and to Josh for handling the transaction.
I really do not want to write anything special. Recall work was done and I am happy
Sometimes hard to contact. Actual service is great 90% of the time.. need minimum words
The customer service at Windward Ford was amazing—friendly, helpful, welcoming, and truly filled with aloha.
First car no issues 10/10 experience!!
Much Mahalo for taking care of me in buying my 2022 Mustang and even taking us home. Always very nice.
I’ve been to all the Ford dealerships on Oahu and I keep coming back to Windward Ford because they have the best service department and laid back sales and finance departments too. I don’t feel pressured when I go there, and I feel cared for like family.
I love their friendly service and that they keep you informed as the job progresses.
The entire purchasing experience was easy and stress free. Josh from the Sales department was exceptional. He provided detailed information, ensured he understood what was important to me and kept me informed throughout the process. My vehicle was ready and the pickup process was very smooth.
Staff was very helpful and service was completed as soon as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary.
Had a great experience buying my new Bronco Sport Heritage. Steighsen, Melvin and Ken were all so nice and very helpful!! Definitely recommend Windward Ford!
You scheduled me twice for a mobile software update and failed to show up. Auwe.
Shout out to Justin Unchida for helping me out and being very friendly while providing great customer service.
Very Helpful 😃😃
I have shopped at other dealerships over the years, and what I appreciate about Windward Ford is the no-pressure, relaxed approach of the sales and finance departments. I live on the west-side, but I only take my vehicles to Windward ford for servicing. Everyone does such a good job communicating with me and I feel comfortable reaching out to my sales guy and service manager via text anytime. It feels like family.
The staff at Windward Ford is fantastic and very helpful, from buying a vehicle to maintenance!
Definitely the best customer service!!! My preference and my needs were top priority , and they took great care of me all the way to me driving my car home!
Great customer service and location
Prompt check in services, clear explanations of needed additional work/costs, and very friendly staff. I appreciate the delivery service for scheduled appointments.
My experience at windward ford was not like my experience at any other traditional dealership. Instead of feeling pressured & rushed, feeling unsure about what you just paid for. They are much more welcoming and patient while being as helpful as they can to get you into what you want for a reasonable price. It was great doing business with them & I look forward to doing it again in the future. Shoutout to my salesman Melvin Mulligan, Mahalo🤙🏽
I am writing this review to share my experience purchasing a 2019 Ram 1500 from Windward Ford back in February of this year. While my salesperson was fantastic—extremely professional, helpful, and transparent through every hiccup—the way management and the service
Breakdown of what happened during my buying process:
Stripped Equipment After Purchase: I signed the paperwork and put down a deposit while waiting for the dealership to complete a pre-sale inspection. Later that week, my salesperson called with shocking news: management had promised equipment from my truck to another customer. Even though I had already technically purchased the vehicle, they ... Read More Google - Jul 21, 2026
I have to admit that my sales experience at another Ford dealership was one of the worst purchase experiences I have had. Windward Ford has completely flipped the experience around with their service team. They are responsive and have made the car purchase a much better decision. Next time I’m bringing my business to Windward! Thank you Will and Iwa!
Great service. I had a recall and they got me in quickly and went out of their way to make sure I only waited a short time while at the dealership.
It was such a pleasure being served by Josh, he was professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh!
A year ago, I purchased two vehicles from Windward Ford to expand my business. To this day, I still have not received the spare keys for one vehicle.
Although my salesperson, Rafa, no longer works there, he has continued trying to help me contact the sales manager. However, every time we communicate with them, it is followed by another long period of waiting with no resolution.
I do not know whether the issue is with Rafa or someone else at the dealership, but this ongoing situation has caused serious problems for my business. I have decided that I will never ... Read More Google - Jul 18, 2026
The best service I have EVER received!!!!!!
Took my vehicle in for a quick service. The experience was relatively quick and the job completed by the time indicated by the Service Rep. The service staff were both friendly and knowledgeable. I look forward to continuing to work with them in the future.
Took my vehicle for a recall and over the 8 years of regular service and maintenance with Windward Ford, my July 2026 visit was by far the best ever! Hands down! The friendliness, care, kindness, and Aloha shown by Eva & Wil was outstanding!! I’ve never experienced this kind of attention at this location before!
No communication, poor service, very disappointed .
Process of making an appointment online was seamless. Service team is good and quite transparent. I did ask for a full synthetic oil change twice while speaking with my service representative, Will Soong. When I received the invoice at the end of the service, it stated synthetic blend. I can’t help but feel that I was upsold on a few things I didn’t really need, like an “engine cleaning agent” and some kind of fuel additive. But that’s how it goes sometimes. All in all I paid $715 for an oil change and a quick “multi-point” inspection. I ... Read More Google - Jul 17, 2026
Making an appointment was easy. Text reminders were nice. Drop off was also easy and efficient. Service personnel were friendly and professional. Auto was done quickly and as expected! Great communication all the way!
Took my Maverick in for routine maintenance, safety check, safety recall and check on shifter issue. All done by the time promised (a rarity!). Great service from Justin!
Will Soong is an absolute professional with a depth of knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience!
Very happy with the overall experience and my new car! Andrew was awesome to work with!
The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends.
Bought a new ford escape from ford moter co. in Kailua. Had a seamless experience with Melvin. Thank you Melvin.
We had problems at first when purchasing our vehicle. But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were happy. Mahalo Winward Ford.
Melvin was professional, knowledgeable, and easy to work with. He made the buying process straightforward, answered questions thoroughly, and never made us feel pressured. I would gladly recommend him to anyone looking to purchase a vehicle.
It was time for a new ride and I had researched several vehicles that made sense for our needs and lifestyle. I reached out to my old friend Al Davis at Windward Ford. It was an awesome experience. They made it easy and friendly and fun. To top it off I ended up with the perfect ride for an incredible price. Perfect! Thanks to the entire team at Windward Ford including GM Guy Mello and my old friend Al Davis!
One of the Worst to get in contact with anyone, phone calls have been ducked and ignored. Been told dozens of times id get a call back by Managers and never have, had a Saleman help me once but since I've been getting ignored. I wish can give a lower score, once car is sold they do nothing to help out.
Will has no follow through, says I will call or you'll receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have spoken to Alaina she was really helpful and kept me up to date with the progress of my vehicle.
Josh and Ken were very responsive and professional and pleasant
Such an incredible staff, Thank you to Josh, Ken and Guy for helping us with this beautiful truck 🤙🏽🤙🏽
It was a great experience and im glad I got my truck here. Lots of helpful people
They were able to help quickly. We're very professional in their interactions
Twice I was not notified when my parts came in and when the part came in for my latest repair it was the wrong part. Ahich means I wasted my time and need to make another appointment when the correct part come in. Plus I will most likely need to call them to see if the part came in since they failed to call me the last 2 times. I never had this problem when dealership was under Mckenna. I would give them zero stars if I could.