Customer Testimonials
Customer service was friendly. Drop off was fast and easy. Communication was clear. Car was ready before I thought it would be. Pick up was smooth and quick. Overall very satisfied with the service center!
Great experience with Windward Ford! Everyone was helpful, respectful, and professional without being pushy. They answered all of my questions clearly and provided everything I needed with complete transparency. I felt heard throughout the entire process, and they respected what I was looking for instead of trying to steer me toward something I didn’t want. I ultimately got exactly what I wanted, and the whole experience was smooth and stress-free. I highly recommend Windward Ford to anyone looking for a straightforward and honest car-buying experience!
Efficient Straight forward Great experience
Professional yet easy to work with
Terrible communication. Upfront promises and quotes did not come through. I called multiple times to find out pick up times and/or updates. I got called back an hour before they close with an update that they did some work. They had the van for 2 days now going on three. Got a call the next morning of the cost that would have totaled over $6,000. I did not give approval. Changed the brake light and did a tune up that cost over $3,000 but was quoted $2,100 but rebates and a discount of the part from 1,300 to 900 that would bring the price down ... Read More DealerRater - Sep 21, 2026
NOTE: Did not rate Mark Sherlock because I had no interaction with him. Great experience overall working with Melvin Mulligan and Alberto Hernandez. Standing by for repair of rear bumper as agreed to.
Worst Ford dealership on Oahu. Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else!
Took my F150 in regarding engine light on. Diagnostics revealed the issue but couldn't finish repairs until part was shipped in. Service manager and staff very attentive when describing the issue and helpful in explaining what was wrong and what should be done, very accommodating in scheduling the followup repair.
Thank you so much for all the great work every time I bring my car in always keep it professional and proficient. 10/10 would recommend.
Very good service
I have had nothing but problems since I bought this car at the dealership. I was promised a door panel because the one in my used vehicle is damaged pretty bad and I still have not received it. I was also sold the car with no working back seatbelts and I have taken it in at least five times to get the seatbelts fixed and there’s still one that is not working, but they give me the runaround and won’t return my calls even when they told me that they would fix it. I have now had the ... Read More DealerRater - Sep 5, 2026
Very professional, quick and delivered my car home, which is I never heard about. But was amazing.
This time I sold back a lightly used car that we had purchased from them 18 months earlier and the process was straightforward. Thanks to Trevor for staying in touch and to Josh for handling the transaction.
I really do not want to write anything special. Recall work was done and I am happy
Sometimes hard to contact. Actual service is great 90% of the time.. need minimum words
The customer service at Windward Ford was amazing—friendly, helpful, welcoming, and truly filled with aloha.
First car no issues 10/10 experience!!
Much Mahalo for taking care of me in buying my 2022 Mustang and even taking us home. Always very nice.
I’ve been to all the Ford dealerships on Oahu and I keep coming back to Windward Ford because they have the best service department and laid back sales and finance departments too. I don’t feel pressured when I go there, and I feel cared for like family.
I love their friendly service and that they keep you informed as the job progresses.
The entire purchasing experience was easy and stress free. Josh from the Sales department was exceptional. He provided detailed information, ensured he understood what was important to me and kept me informed throughout the process. My vehicle was ready and the pickup process was very smooth.
Staff was very helpful and service was completed as soon as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary.
Had a great experience buying my new Bronco Sport Heritage. Steighsen, Melvin and Ken were all so nice and very helpful!! Definitely recommend Windward Ford!
Shout out to Justin Unchida for helping me out and being very friendly while providing great customer service.
Very Helpful 😃😃
I have shopped at other dealerships over the years, and what I appreciate about Windward Ford is the no-pressure, relaxed approach of the sales and finance departments. I live on the west-side, but I only take my vehicles to Windward ford for servicing. Everyone does such a good job communicating with me and I feel comfortable reaching out to my sales guy and service manager via text anytime. It feels like family.
The staff at Windward Ford is fantastic and very helpful, from buying a vehicle to maintenance!
Definitely the best customer service!!! My preference and my needs were top priority , and they took great care of me all the way to me driving my car home!
Great customer service and location
Prompt check in services, clear explanations of needed additional work/costs, and very friendly staff. I appreciate the delivery service for scheduled appointments.
My experience at windward ford was not like my experience at any other traditional dealership. Instead of feeling pressured & rushed, feeling unsure about what you just paid for. They are much more welcoming and patient while being as helpful as they can to get you into what you want for a reasonable price. It was great doing business with them & I look forward to doing it again in the future. Shoutout to my salesman Melvin Mulligan, Mahalo🤙🏽
I have to admit that my sales experience at another Ford dealership was one of the worst purchase experiences I have had. Windward Ford has completely flipped the experience around with their service team. They are responsive and have made the car purchase a much better decision. Next time I’m bringing my business to Windward! Thank you Will and Iwa!
Great service. I had a recall and they got me in quickly and went out of their way to make sure I only waited a short time while at the dealership.
It was such a pleasure being served by Josh, he was professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh!
The best service I have EVER received!!!!!!
Took my vehicle in for a quick service. The experience was relatively quick and the job completed by the time indicated by the Service Rep. The service staff were both friendly and knowledgeable. I look forward to continuing to work with them in the future.
Took my vehicle for a recall and over the 8 years of regular service and maintenance with Windward Ford, my July 2026 visit was by far the best ever! Hands down! The friendliness, care, kindness, and Aloha shown by Eva & Wil was outstanding!! I’ve never experienced this kind of attention at this location before!
Process of making an appointment online was seamless. Service team is good and quite transparent. I did ask for a full synthetic oil change twice while speaking with my service representative, Will Soong. When I received the invoice at the end of the service, it stated synthetic blend. I can’t help but feel that I was upsold on a few things I didn’t really need, like an “engine cleaning agent” and some kind of fuel additive. But that’s how it goes sometimes. All in all I paid $715 for an oil change and a quick “multi-point” inspection. I ... Read More Google - Jul 17, 2026
Making an appointment was easy. Text reminders were nice. Drop off was also easy and efficient. Service personnel were friendly and professional. Auto was done quickly and as expected! Great communication all the way!
Took my Maverick in for routine maintenance, safety check, safety recall and check on shifter issue. All done by the time promised (a rarity!). Great service from Justin!
Will Soong is an absolute professional with a depth of knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience!
Very happy with the overall experience and my new car! Andrew was awesome to work with!
The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends.
Bought a new ford escape from ford moter co. in Kailua. Had a seamless experience with Melvin. Thank you Melvin.
We had problems at first when purchasing our vehicle. But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were happy. Mahalo Winward Ford.
Melvin was professional, knowledgeable, and easy to work with. He made the buying process straightforward, answered questions thoroughly, and never made us feel pressured. I would gladly recommend him to anyone looking to purchase a vehicle.
It was time for a new ride and I had researched several vehicles that made sense for our needs and lifestyle. I reached out to my old friend Al Davis at Windward Ford. It was an awesome experience. They made it easy and friendly and fun. To top it off I ended up with the perfect ride for an incredible price. Perfect! Thanks to the entire team at Windward Ford including GM Guy Mello and my old friend Al Davis!
Will has no follow through, says I will call or you'll receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have spoken to Alaina she was really helpful and kept me up to date with the progress of my vehicle.
Josh and Ken were very responsive and professional and pleasant
Such an incredible staff, Thank you to Josh, Ken and Guy for helping us with this beautiful truck 🤙🏽🤙🏽
It was a great experience and im glad I got my truck here. Lots of helpful people
They were able to help quickly. We're very professional in their interactions
Trevor helped me get to the finish line of purchasing a vehicle. He was a professional, patient, and efficient in getting the job done. We are very grateful.
They made our car buying experience 10/10, Andrew is amazing to work with!!
Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed.
A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold ... Read More DealerRater - Jun 22, 2026
Will was great at letting me know what was happening to my vehicle. The only thing they had it for half a day but didn’t do any work on it. I was in for 3 recalls and they didn’t have parts for any of them and couldn’t tell me when the parts would be available.
We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience has been extremely frustrating.
While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits—now totaling six trips to the dealership over approximately 10 weeks—to try and resolve basic post-sale requirements.
In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only ... Read More DealerRater - Jun 20, 2026
Windward Ford is a great dealership, they have that small town family feeling. Everyone was friendly and helpful, the process was smooth and my salesman Al was top notch! I highly recommend buying a Ford from them.
Quick recognition that we had arrived. Wil greeted us right away and began logging us in…. Friendly conversations interspersed with the type and degree of service we wanted to expend. Soon we were on our way for some breakfast confident the friendly staff would have us back on the road for our safe drive home. In about 2 1/2 hours our vehicle was done and we were done.
Amazing service and got my car in and out as quick as possible for a Saturday with no appointment!
Melvin made our car buying experience comfortable and enjoyable. He was patient, kind and very knowledgeable about the car we chose and the purchase process. Mark also provided valuable information regarding the financial situation. We chose Windward Ford over the other one because of the easier sales approach and friendly customer service. Mahalo Melvin and Mark!
Will was awesome. Super easy process and informed on all parts of repair. Thank you very much.
Awesome Staff! Great Customer Service! Will and the Gang Mahalo and God Bless!
Joshua Nielson Willis was the person we worked with and he was excellent! BUT with Winward Ford, the vehicle was not cleaned (inside), and the fenders were not replaced to be street legal and the license plate was not placed legally so we could not get a safety check. We did not personally work with Cody.
These guys are great. Excellent customer service! Quick and friendly, theyalways stay in touch with me while my truck is in their shop.
Overall excellent service; reason why we drive to the other side of the island — worth the drive (… and the scenery and locals are kind and friendly). Starting with Iwa, our coordinator, was friendly, helpful, and prompt/accurate in her status updates — her, breakfast nook recommendation was awesome! Looking forward to our next visit! R2
They got me approved when no one else couldn’t. And I’m so grateful and thankful I came to this dealership.
Melvin was great! Displayed tons of aloha while helping my wife and I.
I got a really good deal on a 2025 Chevy Silverado Custom. Salesman was fair and honest.
Great experience working with Andrew. I would highly recommend this dealership.
I originally brought my vehicle in for suspension recall work. I received my vehicle back and the alignment was done incorrectly. When I took it back they looked at it and claimed the vehicle suffers from body roll. When I showed them the internet search they are now going to look at it again. I just want it back in the same condition that it left. This is the second time here I left with out them fixing the issue
I recently purchased two Ford Mavericks for my field employees from Windward Ford, and the experience was excellent from start to finish. Melvin Mulligan was outstanding to work with, professional, responsive, knowledgeable, and easy to communicate with throughout the entire process.
He helped make everything smooth and straightforward, answered all of our questions, and made sure we got exactly what we needed for our business. The trucks have been great so far, and I appreciate the level of customer service Melvin provided.
Highly recommend Windward Ford and Melvin Mulligan if you’re looking for a hassle-free vehicle buying experience. Five ... Read More Google - May 29, 2026
Had a 2026 Ford Ranger XLT built for myself at Windward Ford in Kailua. Had a fantastic experience with Andrew! He was friendly, knowledgeable, and patient with the many questions and concerns I had. The truck was built to the specs I wanted, and it arrived even better than I expected! Ken was also great during the finance portion of the process- he was personable, did a great job explaining the benefits of each warranty and service plan, and helped me understand what I was purchasing. The whole process was smooth from start to finish. If you're looking for a ... Read More Google - May 28, 2026
Just bought a new Ford Ranger from Windward Ford! If you’re thinking about a new vehicle too go see Josh. He did a great job demonstrating the vehicle and taking me through the process.
Trevor was very accommodating! I appreciated the “no haggle” style.
Thank you, Winward Ford, for helping me get my brand-new Ford Lightning! It was a pleasure working with your team again. The entire process was smooth, fast, and stress-free from start to finish. Melvin was especially professional and easy to work with. He even went the extra mile by bringing the vehicle to me for a test drive, which made the experience even more convenient. If you’re looking to purchase a new Ford, I highly recommend Ford Motor Company and be sure to ask for Melvin!
Simple, easy and Steighson by far exceeded my expectations!
Great team, always polite and always ready to help.
As usual, Will Soong was very friendly and helpful. I needed the 30,000 mile service on my Escape and it was done on time and professionally.
Service and warranty work were completed on time. Check in was quick and Will was a pleasure to work with throughout the day.
Trevor was the sales rep. I paid cash for 2025 Escape. I financed a 2023 ford bronco. After 55 days I'm still trying to get my registration, title safety inspection papers. 3 weeks ago Trevor blamed DMV. They cashed my check very quickly. I practically had to beg them for the final amount due so I could take delivery before heading to the mainland. The finance department blamed the floods. They were too busy. I keep calling their title department and registration department, no one calls me back. Today I was told the manager was off island, so I emailed Ken Carril sales ... Read More DealerRater - May 14, 2026
Customer service reps are always friendly and they do a great job of updating. Scheduling was easy and accommodating to my schedule. Parking is horrendous
Great and timely service
great crew polite, knowledgeable easy to talk to